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Privacy Policy for Indonesia Accounts

Our Privacy Policy explains how we handle the details you share when you open an account, confirm your phone number, and use the lobby on mobile or desktop.

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CONTACT PATHS READY

Contact Paths for Privacy Requests

We keep privacy contact paths clear because the quickest way to resolve a request is to send it to the right inbox the first time. Use WhatsApp, email, or live chat, and include the phone number and email tied to your account. Our team handles privacy requests from 09:00-21:00 WIB, so we can confirm the record, explain the next step, and close the loop without back-and-forth.

Team online

WhatsApp

Send your privacy request through WhatsApp with the phone number on your account, the email you used, and the change you want. We check the record first, then reply with the next step during 09:00-21:00 WIB.

Email

Use email when you want a written trail for a copy request, correction, or account data question. We read messages every day and send the result or the next step once we verify the account.

Live Chat

Open live chat from mobile or desktop if you need a quick privacy check on cookies, retention, or a locked profile detail. We route the case to the right team and keep the thread in one place.

SAFE HANDLING STEPS

Cookies, Security, and Retention

We keep this area practical: only the details needed to run your account, confirm payments, and answer requests stay in scope.

Data handling

We collect the account fields you submit, plus device and session logs needed to secure logins, match payment status, and answer privacy requests. We do not ask for more than the request needs.

Cookies

Cookies store language, session, and login state so you do not repeat the same step on every visit. On Chrome, Safari, or another browser, you can clear them from your settings at any time.

Account security

If you change a profile detail, we may ask you to confirm your phone number or a recent account action. That extra step helps us block changes that do not come from you.

Retention

We keep records only for account handling, support, dispute response, and legal duties. After that period ends, we remove or anonymise them according to our internal schedule for the data we no longer need.

Who can help

Privacy requests go to our support team, not to public chat threads. Use the same contact channel you used to open the request so we can find your record and respond without delay.

Request changes

You can ask for a copy, correction, or deletion of the data we hold about you. We review the request, confirm what we can action under local law, and tell you the next step.

Common Questions About Privacy

These questions cover the parts you usually ask before opening an account or sending a request. We keep the answers short on purpose: what we collect, how cookies work on mobile and desktop, where to send a request, and how local law affects the result. If your case is unusual, send the account email and phone number through support so we can check the record.

It covers the details you share when you open an account, contact support, or use the lobby on mobile or desktop. We also cover cookies, device logs, and payment-matching records where local law permits.

We keep the account fields you submit, such as your name, phone number, and email, plus device and session logs. If you use DANA, OVO, GoPay, or QRIS, we keep only the records needed to match the request.

Yes. Cookies help remember your login state, language choice, and the last page you opened, so you do not repeat the same step. You can clear them in Chrome, Safari, or another browser at any time.

Send the request through WhatsApp, email, or live chat with the phone number on your account and the email you used. We verify the record first, then send the next step under the rules that apply locally.

Yes. Tell us which field is wrong, and we may ask you to confirm a recent action or phone number before we change it. That check keeps the correction tied to your own account.

We keep records only for account handling, support, dispute checks, and legal duties. After that period ends, we remove or anonymise them according to our retention schedule for the data we no longer need.

Yes. Some requests can only be completed where local law permits, and some records must stay longer for legal reasons. We will explain the result when we reply to your request.

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